ANALYSIS OF CONFLICT MANAGEMENT STRATEGIES BY ADMINISTRATORS OF UNIVERSITIES IN SOUTH WEST GEOPOLITICAL ZONE, NIGERIA

KOLAWOLE, BOLANLE OLUWATOYIN (2017-12-01)

A PhD theses

Thesis

The study investigated conflict management strategies by university administrators in the South West Geopolitical zone of Nigeria. The specific objectives of the study were to find out the areas of conflict in the universities; the frequency of occurrence; the sources of the conflict; the conflict management strategies adopted by theuniversity administrators and the strategy that is most effectively used in managing conflict in the universities in the South West, Nigeria. The study investigated differences among school ownershipon areas of conflict and conflict management strategies adopted by theuniversities administrators of the universities in the South West Geopolitical zone of Nigeria.Eleven research questions were stated while six hypotheses were formulated and tested at0.05 level of significance. The study was hinged on the Creative-Contingency Model of conflict management propounded by Johnson and Johnson in 1994. Descriptive study based on survey research design was employed. The population for this study consisted of 3,211 university administrators of the universities in the South West Geopolitical Zone of Nigeria. The sample comprised900 university administrators representing 28% from the universities (federal, state and private) in the six (6) states (Lagos, Oyo, Osun, Ogun, Ekiti and Ondo) in the South West Geopolitical Zone of Nigeria. The researcher developed an instrument titled: Conflict Management Strategies Questionnaire (COMSTAQ) which was usedto collect the data on personal qualities and effectiveness of the universities administrators. The Split-Half reliability analysis was performed using the Statistical Package for Social Science (SPSS version 21). The overall Split-Half alpha (α) for the scales are: 0.78 for areas of conflict, 0.82 for frequency of occurrence, 0.77 for sources of conflict, 0.86 for conflict management strategies and 0.74 for effective conflict management strategies. The data collected after administration were analysed using frequency count, percentages (%), Means (X ̅), Standard Deviation (S.D) and rank-ordering while the hypotheses were tested using the Univariate Analysis of Variance (ANOVA) statistic and Sidak Multiple Comparison Post-Hoc test for the three independent sample means was done.The results showed that inter-personal conflicts were the major areas of conflict while conflicts among the students were the most frequent. Accommodating and avoiding were the most prominent and most effective strategies adopted by university administrators of the universities in the management of conflict in the South West Geopolitical zone of Nigeria. It was recommended that effective interpersonal relationships between student and students, lecturers and lecturers, non-academic and non-academic staff, student and lecturer and students’ and non-academic staff should be encouraged through the use of the democratic management style and participative decision making among the aforementioned groupsby the university management.